LISTING YOUR RENTAL

Why should I list my property on INNO LIFE LLC?

Listing on INNO LIFE LLC makes it easy to earn rental income and puts you, the property owner, back in control. With every major listing site now converted to a bookings model, we know there are owners who still prefer the old way - subscription listings, no holding onto your money, no blocking traveler contact information, no forced cancellation policies, no commission fees for owners, and no booking or services fees.  Our team has been in the vacation rental industry for over >10 years, and we know how to put heads in your beds.  We also offer a 30-day free trial so give us a try!

What does INNO LIFE LLC do for advertising? How will you get me more bookings?

While we advertise on social media, google ad etc., we get thousands of visitors per day interested in INNO LIFE LLC through various channels (paid search, SEO, email marketing, social media, and links from other sites). The real benefit is that these travelers interested in your city will actually see your property instead of wading through thousands of other listings.

Does INNO LIFE LLC provide property management service? 

YES. The beauty of INNO LIFE LLC is that we are an ideal and convenient one-stop shop for property owners. You may only list your property on our website, or you may also get our professional property management team to help you advertise and manage your rental property. You may only click the page on the top of our website “Vacation Rental Management” to fill the form online, then our highly efficient team will contact you to help you set your profile and pay out account with INNO LIFE LLC. You may leave all hassles for property booking, maintenance, cleaning, improvement etc. to us. In that way, you choose the optimal route for yourself to spend least time and earn maximum income on your rental.  

Let us manage your property

What is the cost to list a vacation rental?

A basic listing costs only $359.98 per year - there are no commissions or other hidden fees.  Please find our additional listing plans on our pricing page.

Do you offer any discounts?

Yes, we offer a discount based on spending over the last 12 months. Current discount levels are:

- Spend $700 or more, get 10% off

- Spend $1,000 or more, get 15% off

- Spend $1,500 or more, get 20% off

- Spend $2,000 or more, get 25% off

- Spend $3,000 or more, get 30% off

- Spend $5,000 or more, get 35% off

- Spend $10,000 or more, get 40% off

- When you select property management service, you get 20% off for your annual

   subscription fee

How many photos am I allowed to upload to my listing?

We allow an unlimited number of photos to be uploaded to each listing.

Can I have a link to my personal website?

Yes.

Are you able to import an external calendar so I'm not updating multiple websites?

Yes, we can sync your availability with any calendar using the iCal format (which is most of them).

How does the “Refer-a-Friend” program work?

For each owner you refer to us, we will gratefully add two months to your subscription. It's that simple. Be sure to tell friends to mention your name during the sign up process.

How are your listing results sorted?

The default sort criteria is:

1. Listing Tier - Platinum listings appear above Gold listings which appear above Silver listings which appear above Basic listings.

2. Random Sort - listings with an identical tier above are then randomly re-sorted every hour.

What are the listing guidelines?

General content guidelines 

Use the fields in the listing editor for their intended purpose. The following types of information are not permitted in text areas of your listing (unless otherwise indicated by field names):

- Company names

- URLs such as www.rentalcompanyname.com

- Phone numbers

- Email addresses

- Property addresses

Multiple units 

- Each listing may advertise no more than one rental unit.

- The property description is used for the advertised unit only. Do not use the property description fields to describe additional units.

General guidelines

- A listing must accurately portray the rental.

- The advertising region selected for a listing must be as exact as possible.

- Listings may not contain information copied from another listing.

Description tab

- Title: minimum of 20 characters

- Description: minimum of 400 characters

We will place a listing on hold if it does not contain the minimum content.

What are the photo guidelines?

High-quality photos are critical to the success of your listing. Photos may be rejected or edited if they violate our guidelines.

Photos should be

- Minimum resolution of 1024 x 683 pixels

- Maximum file size of 20 MB

- JPEG files only

- Sharp, well lit, high-resolution photos

- Horizontal (landscape) display

Photos should not be

- low-resolution, blurry, or too dark

- black and white

- inappropriate

- watermarked

- copied from another listing

- oriented incorrectly

- unrelated to your property or area

- blank or duplicated

Make sure your photos don't contain

- a logo or border

- text of any kind, such as a URL or contact information

- something other than a picture, such as a document, certificate, illustration, or poster

- copyrighted material

- a collage of multiple photos or multiple listings

How will an interested renter contact me?

Renters will contact you directly by email or telephone from your listing. All rental advertisements provide a contact form; however, your email address will be hidden from visitors.

Can I control who rents my home?

Yes, you're always in control of who stays in your property as every inquiry comes to you. 

I responded to an inquiry from a renter and it bounced. Can you help me?

Unfortunately, if a message is returned to you undelivered, we cannot provide you with the correct email address to contact the person who sent the inquiry. Form based inquiries must ask the sender to enter an email address. There is no way to verify the validity of this address before sending the inquiry. It is up to the sender to ensure the email address provided exists and is typed in correctly. About 1 in 1,000 inquiries are undeliverable due to spelling errors in the email address. Once in a while it is possible to guess the address by checking for common misspellings in the address (ex. Yahoo.con). INNO LIFE LLC cannot locate the correct address for undeliverable emails provided by prospective renters.

I received a suspicious email, what do I do?

Usually emails with poor grammar, spelling, odd use of capital letters and/or asking you to wire money or participate in an unusual bank transaction are a scam. The sender is usually attempting to obtain money, personal information or your email address. We recommend that you let us know you received this through our service and delete the message without responding.

How can I protect myself from potential fraud?

Be sure to provide a property lease/legal agreement, and insist on exact payment. One popular scam is the "Renter Overpayment Scam" where a renter will send you an inquiry which may seem legitimate and suggest he sends you more than your rental fees and ask you wire back the difference. The check that he will send is fake (the bank takes several weeks to catch it) and by then you have sent the difference back and will be unable to recover it. We suggest you insist on exact payment or if you do accept an overpayment wait at least 30 days before returning any funds. 

How do I make a subscription payment?

To make a payment an owner must log into their account and click Renew, which is located to the right of the listings on the main login screen.

Can I get a refund on my subscription?

Generally, no refunds are available. All subscription listings are sold to run the full 12 month term.

If you sell your property or you no longer wish for the listing to remain online, please contact us and we can remove the listing; however, no refund will be owed.

How do I pay taxes on my vacation rental?

The income taxes for vacation rental properties can be a complex issue, especially if you own multiple properties. Whether you plan to file your income taxes yourself, or hire a professional, make sure you keep extremely detailed and organized records of your income and expenses. If you choose to hire a tax professional, you should make sure that you hire someone that deals specifically with rental properties and is familiar with the rules and regulations associated with operating such a business. It is also possible for you to file your vacation rental taxes yourself, especially if you only have one property, but make sure you keep detailed and organized records of your income and expenses.

Do you process payments for reservations?

No. We do not process payments for reservations or charge any commission or fees per booking. We feel it is best to leave it up to the individual homeowner to determine the best way to accept payments.

Options for accepting payments for reservations include checks, of course. For accepting payments online, some options include using any of the following:

PayPal - PayPal was established in 1998 and is one of the world's largest Internet payment companies. It is very widely used, so the odds are better that your guests might already have an account and experience with using it.  It's also very secure and allows credit cards as well as debit cards, which can be more attractive to guests.  There are no fees charged to you (technically, the “vendor”) as long as the guest agrees to process the transaction using the “Friends and Family” option. This option, however, does not provide the guest with PayPal Purchase Protection should they wish to cancel the payment, which is one reason why guests choose to use a credit card in the first place. For you, on the other hand, using the “Friends and Family” option protects you as they cannot take up a dispute with PayPal or request a charge back.

Of course, you are free to use whatever payment processing option you wish. We do not restrict your ability to choose whatever works best for you - this is one of the homeowner benefits of using INNO LIFE LLC.

How does the calendar work?

Keeping your calendar accurate and up-to-date is one of the most important things you can do to ensure the best booking experience for your property. We recommend that you routinely check your calendar to verify that it is still up-to-date.

Here are some of the calendar features available for you within your account:

      Manually add or edit a reservation.

      Block your calendar to schedule your own vacation or any planned maintenance to your property.

      Import/Export calendar data.

How do I block my calendar for days my listing is not available to rent?

Blocking your calendar is the ideal way to ensure travelers are not inquiring about days your property is not available to be rented. For example, renovation or repair work of the property, personal use of your vacation rental, or natural disasters. You can add an internal note when blocking dates off. These notes do not show up externally to travelers. 

To block dates:

      Log in to your account.

      Click Update Calendar next to the property you want to edit. 

      Click the Add icon (+) at the top of the page.

      In the Add Reservation panel, enter the dates your rental is not available in the check-in and check-out fields.

      Click Blocked.

      Click Save.

To edit a block:

      Log in to your account.

      Click Update Calendar next to the property you want to edit. 

      Click on the block that you want to edit.

      Enter the dates your rental is not available in the check-in and check-out fields.

      Click Save.

To delete a block:

      Log in to your account.

      Click Update Calendar next to the property you want to edit. 

      Click on the block that you want to edit.

      Click Delete block.

How do I sync my INNO LIFE LLC calendar with another calendar?

On innolifellc.com, you can import up to 5 calendars from other websites that support the iCal format like Google. iCalendar is a file format that allows users to create and share electronic calendars. The iCalendar format is supported by many companies and programs.

Importing enables you to have a single-calendar view of all your reservations and booked dates.

To Import an external calendar

      Log in to your account.

      Click Update Calendar next to the property you want to edit. 

      Click the Import/Export arrows icon.

      Click Import Calendar.

      Give the calendar a name.

      Select a color to represent the calendar.

      Enter the calendar URL.

      Click Import Calendar.

Currently, you can only import five additional calendars. 

Please note, an imported calendar may not block dates on the public (listing page) calendar. Many common programs, such as Google Calendar, iCal, or Outlook, are designed to allow users to enter a variety of events, personal and otherwise, that are not necessarily meant to block availability in order for a guest to book. The data is fed in such a way that there is no way of distinguishing the difference between a personal appointment and a reservation. You will still be able to see the imported calendar in your account, but you may then need to manually create reservations or block dates on your INNO LIFE LLC calendar to make sure the calendars match up.

To Export your INNO LIFE LLC calendar

      Log in to your account.

      Click Update Calendar next to the property you want to edit. 

      Click the Import/Export arrows icon.

      Click Export Calendar.

      Copy the URL and follow the instructions on your external calendar in order to import.

To remove an external calendar

      Log in to your account.

      Click Update Calendar next to the property you want to edit. 

      Click the Import/Export arrows icon.

      Click the name of the calendar.

      Click Remove.

From this screen, you can also change the name or color of the calendar.

How do I add a reservation to my calendar?

      Log in to your account.

      Click Update Calendar next to the property you want to edit. 

      Click the Add icon (+) at the top of the page.

      Complete all reservation details in the Add Reservation panel.

      Click Save.

What is two-factor authentication?

Two-factor authentication is a security feature that helps protect the important information in your account from unauthorized users. Your account contains sensitive information about you, your property and your guests. This second layer of security is added to protect against fraud and phishing so that only you have access to your account. Two-factor authentication leverages something you know – your password - and something you have - your phone – to enable access to your account from a new or unrecognized device. Two-factor authentication will prompt you to select a verified phone number on your account to receive either a text message or automated phone call when logging into your account. You will be prompted when attempting to log in from a new or unrecognized device or network.

How does two-factor authentication work?

Does the phone number I add for verification need to be a cell phone?

No. You can choose a number and receive the automated phone call instead of an SMS text message.

If I enter the code wrong, will I get locked out of my account?

Yes. For your protection, if a code is entered incorrectly 5 times, your account will be locked. It can only be unlocked by contacting customer support.

Can I verify using a code that was sent to me on a different device?

Every time you experience the two-factor authentication feature, you will need to enter a new, unique verification code that will be sent to the phone number you select.

The verification code is not coming through, how long does it take?

The verification code should only take a few seconds to get through to you, but please allow up to a minute. If you have issues retrieving the code, you can try again but since verification codes are only valid for 30 minutes, you will need to request a new code if you haven't authenticated within that time period. If you are still having trouble, you can contact customer service.

Why am I getting challenged multiple times on the same machine?

Two-factor authentication looks at a variety of different factors to determine when to challenge a log in. One of the most common reasons for multiple challenges is because two-factor authentication looks at your device and the browser you are using to log in. So if you change between browsers, you may have to authenticate more than once. If you regularly use multiple browsers, we recommend you take a minute and authenticate them all to minimize your challenges in the future. 

How does two-factor authentication use third-party cookies?

INNO LIFE LLC is working with a third party leader in online security to provide its two-factor authentication solution. If you don't have third-party cookies enabled, you may be requested to enter a verification code at each visit.

Some browsers have third-party cookies disabled by default. It means that to reduce the number of time you need to enter a new two-factor authentication verification code, you may need to edit your browser's settings.

This article provides instruction on how to enable third-party cookies on the main browsers and devices.

iPhone/iPad

iPhone and iPad default cookies settings are set to Allow from Websites I Visit, which prevents third-party cookies from being saved on your system. To enable third-party cookies:

      On your iPhone or iPad, go to Settings.

      Select Safari.

      Under Privacy & Security, select Block Cookies.

      You will be redirected to a list of options. Select Always Allow.

      You may need to restart Safari for the new settings to take effect.

Safari on Mac

Safari default cookies setting does not allow third-party cookies to be saved on your system. To enable third-party cookies:

      From the Safari menu, click Preferences.

      Select the Privacy tab from the top of the dialog box

      Change the settings for Block cookies and other website data: to Never and save the changes

      You may need to restart Safari for the new settings to take effect

Google Chrome

Google Chrome allows 3rd party cookies by default. If you changed the default settings, you will need to revert to enabling all cookies by following the below steps:

      Click the Chrome menu icon in the upper-right corner of the browser

      Click Settings.

      At the bottom, click Advanced.

      Under "Privacy and security," click Site settings and then click Cookies.

      Turn Allow sites to save and read cookie data on.

Firefox (Mozilla)

By default, Firefox privacy settings are set to Remember history, which allows 3rd party cookies. If you changed the default settings to either Never remember history or Use custom settings for history, you will need to revert to enabling all cookies by following the below steps:

      Click Tools.

      Click Options.

      Click on the Privacy icon.

      In the History section, select either Remember history or Use custom settings for history.

      If selecting Use custom settings for history, check Accept cookies from sites and select Always in the drop-down menu.

      Click OK – you may need to restart Firefox for the changes to take effect.

Internet Explorer

Internet Explorer allows 3rd party cookies by default. If you changed the default settings, you will need to revert to enabling all cookies by following the below steps:

      Click the Explorer settings icon in the upper-right corner of the browser User-added image.

      Click Internet Options.

      Click on the Privacy tab.

      Slide the bar down to Medium in the Settings section

      Click OK – you may need to restart Explorer for the changes to take effect.

Frequently Asked Questions

I do not want to enable all cookies on my browser. What should I do?

      If you do not enable 3rd party cookies on your browser, you may be requested to enter a verification code each time you log into your INNO LIFE LLC account.

      You can also enable the cookies, go through the two-factor authentication on INNO LIFE LLC for your account, and then set back your preferences to their previous level. If you delete your cookies, you may be requested to enter a verification code and may need to temporarily change your settings again to always/allow third-party cookies.

      Remember, the verification of your device is valid for up to 12 months. We will ask you to confirm it's you by entering a new verification code after that time.

I changed my settings but I am still requested to provide a confirmation code. Why?

Once you updated your settings to allow third party cookies, you may need to restart your browser for the changes to take effect. You should then be challenged once more, and your device will then be recognized for up to 12 months. We also recommend you do not use private or incognito browsing modes to navigate on INNO LIFE LLC as these are specifically designed to prevent cookies from being saved on your system.

How do I troubleshoot two-factor authentication?

The code you received is not working.

Make sure you open the text message. If your phone is locked, the number displayed on your home screen can easily be mistaken for the verification code. You must open the text to view 6 digit verification code.

Codes are only valid for 30 minutes. If it has been more than 30 minutes since you received the code, you must request a new code.

You have not received the verification code.

The verification code should only take a few seconds to get through to you, but please allow up to a minute.

If you are not receiving the code via SMS / text message, try retrieving the code using the call to phone option.

You are prompted to enter two factor authentication multiple times from the same device.

If you change between browsers, you may be prompted with two factor authentication multiple times from the same device. Two-factor authentication looks at both your device and the browser you are using to log in. If you regularly use multiple browsers, we recommend you take a minute and authenticate them all to minimize your challenges in the future.

You are using the same code on multiple devices.

The same code cannot be used on multiple devices. When signing into your account from a new device, you must request and enter a unique verification code.

Still having trouble?

If you are locked out of your account or still experiencing difficulty with two factor authentication, you can reach our customer support team by clicking the Contact Us link below.

Contact Us