FINDING A RENTAL

Does INNO LIFE LLC own or rent properties directly?

How do I contact a vacation rental owner or manager?

I have contacted the vacation rental owner/manager and have not heard back from them?

How do I protect myself while renting "by-owner"?

How do I handle payments?

What type of pre-arrival instructions should I expect?

What if something goes wrong while I am there?

Can I get a refund?

FINDING A RENTAL

Does INNO LIFE LLC own or rent properties directly?

No. INNO LIFE LLC is a service which allows vacation rental owners/managers to advertise their vacation rentals and helps travelers find a suitable vacation rental property. To rent properties, you contact the owners/managers directly using the contact information provided with each vacation rental listing.

How do I contact a vacation rental owner or manager?

INNO LIFE LLC consists of vacation rental properties available directly from owners and property managers. Arrangements for rent or lease are made directly with the owners/managers. To email owners, fill out the "Contact Owner" section of the listing. You can use this form to request a reservation or ask questions to the vacation rental owner/manager. For the most timely and efficient exchange with the owner or manager, provide as much detailed information as you possibly can. Give the dates you are inquiring about and if your dates are flexible, note that too. List how many people, adults and children. If you have a pet that you wish to bring along, be sure to include that information. If you have any special needs or questions, do not hesitate to ask. Remember, most often you will be speaking to an owner or manager who knows the area very well and can be a useful resource in helping you choose the right place for your next vacation as well as activities and attractions once you get there.

I have contacted the vacation rental owner/manager and have not heard back from them?

Owners and managers are encouraged to reply to inquiries within 24-48 hours. If you do not hear back in this time frame, you may want to consider alternative properties. 

How do I protect myself while renting "by-owner"?

INNO LIFE LLC lists thousands of properties. By far the vast majority of properties you will encounter on the Internet (especially those listed on services such as INNO LIFE LLC) are indeed legitimate. Nevertheless, we do recommend that you reduce your risk by using judgment and caution. Remember that these suggestions apply when dealing with anyone you don't personally know, whether a business entity or an individual.

It is very unusual that an owner will reserve a property for you without a deposit and typically they will expect full payment BEFORE YOU ARRIVE. Remember that the owner is turning over to you property that is typically worth hundreds of times the weekly rental rate. Since they normally only have one, or maybe a few properties to rent, when they reserve it for your use, they will most likely have to turn away other renters wanting to rent during the same time period. The owner needs to ensure that you intend to occupy the property during the time interval you are reserving. This is the reason they ask for your deposit.  We recommend that you verify a vacation home owner's legitimacy PRIOR TO SUBMITTING YOUR DEPOSIT. Here are some suggestions:

1. Never pay by bank or wire transfer.

2. Talk to the owner on the telephone versus strictly email.

3. Ask the owner for referrals from previous renters.

4. If the property is a part of a homeowners association, contact the association to verify that the person you are corresponding with is indeed an owner.

5. Ask for the name of the company who does the maintenance or cleaning and contact them for verification. You might also wish to inquire regarding the condition of the property.

6. Ask for references from anyone else who services the property. For example, pool service, etc...

7. Remember the old saying, "if it seems too good to be true, then it probably is." If a listing has beautiful photos but the price is much lower than their competitors, you should wonder why. If a listing is much bigger than properties in the same area, you should wonder why. Make sure the amenities seem "normal" for the area where the property is located.

8. Prior to sending any money to an owner or providing a credit card number, ALWAYS request and receive a completed rental agreement or contract. Be sure it specifies the dates you will be staying in the property, the cost of the rental, any deposits, taxes, cleaning fees, and the cancellation and refund policies.  Without a signed rental agreement DO NOT consider the rental to be yours. If you do and something unforeseen happens, you may have little recourse in getting your funds returned. If an owner prefers not to use a contract or written agreement, find one that will.

How do I handle payments?

Payments are made directly to the vacation rental owner/manager. Since each vacation rental is individually owned and operated, the payment methods and schedules will vary. Typically the owner/manager will require a reservation deposit, then the balance to be paid in one or two payments. Most owners/managers require full rent plus a deposit paid prior to the rental period.  Never wire money via Western Union, MoneyGram or instant wire transfer services when booking vacation rentals.

What type of pre-arrival instructions should I expect?

In addition to directions to the property, you should be provided with either a key or the name of the person who will greet you at the rental, as well as the name and telephone number of someone at the location who you can contact if anything goes wrong.

What if something goes wrong while I am there?

Many owners/managers are very conscientious about their maintenance and do a lot of preventative measure to ensure that things will not go wrong. But in the unlikely event that something does break while you're there, simply call the owner/manager. The owner/manager should be able to get the problem resolved quickly and professionally.

Can I get a refund?

Generally, no refunds on your traveler's subscription are available. All subscription listings are sold to run the full term (3, 6 or 12 months per your election). If you need to cancel your traveler's account on INNO LIFE LLC's website before your subscription term concludes, you may cancel it yourself on our website or contact us to help you cancel it. However, no refund for your subscription fee will be issued.

If you need to cancel or change your trip, you will need to contact property host directly for refunding process.

We kindly and professionally provide travelers the following suggestions when you deal with property host for refunding of your trip.

If you have to cancel your trip (especially at the last minute), you may forfeit a portion or all of your rental fees. There are ways to protect yourself. First, make sure you know what the cancellation policies are for the property you are renting.

Second, consider purchasing Trip Cancellation Insurance for added protection. If your trip has to be cancelled for covered reasons such as illness, accident, death of a family member or traveling companion, jury duty, weather conditions which cause delay/cancellation of travel, or fire or flood in your home, this coverage protects your investment and will reimburse the normally non-refundable payments you make for your vacation rental, airline tickets and other covered travel related fees.